Contact MP3Transcript

Last updated: July 19, 2026

Use this address for product support, billing questions, privacy requests, account access issues, or concerns about media processed through MP3Transcript.

What to Include

To help us investigate without exposing your content, include:

The email address associated with your account, if applicable.
The general area involved, such as upload, Public Link, recording, transcript, export, Summary, content template, billing, or deletion.
The approximate date and time of the issue and your time zone.
The Project ID shown in the Workspace URL, if you can share it safely.
The exact error code or a screenshot with private text and links removed.
Your browser and operating system for browser recording or upload issues.

Please Do Not Email Sensitive Content

Do not send passwords, authentication cookies, claim secrets, signed storage URLs, payment card details, full transcripts, or private source media links. We will never ask for your password or full card number.

If a screenshot contains transcript text, names, email addresses, Project URLs, or billing identifiers, redact anything not needed to understand the issue.

Billing and Account Requests

For a billing question, include the provider name, purchase date, product or plan, and a non-sensitive receipt or order reference. Do not include full payment credentials.

For deletion or privacy requests, contact us from the account email when possible so we can verify authority before changing or disclosing account data. See the Privacy Policy for details on what information we process and how long it is retained.

Processing Rights Concerns

If you believe media was processed without authorization, identify the affected work and explain your relationship to it. Do not send private access credentials. We may request additional information needed to evaluate the report and prevent misuse.

Support Scope

We can help with the MP3Transcript product and its documented processing boundaries. We cannot provide legal advice, recover content after permanent deletion, bypass third-party platform restrictions, or guarantee a transcription result for every recording.

We aim to review support email promptly, but response time can vary with request complexity and verification needs.